Workshop: Scientific problem solving (CME credits available)
This 10-session, highly-interactive workshop will provide the structure you and your team needs to work through a P-D-C-A (Plan-Do-Check-Adjust) cycle of improvement, using the A3 problem-solving format on a problem you select.
You will learn about effective management systems to sustain improvement, and practice the essential behaviors of an improvement leader.
At the end of 10 weeks, participants will be able to:
- Solve problems systematically, using the A3 format to run experiments and make improvements in work (be it clinical, education, research or administration)
- Describe the dimensions of organizational transformation and understand the functions of a management system
- Demonstrate the skills and behaviors of an effective physician improvement leader:
- Designing leader standard work
- Tapping into the power of visual accountability
- Honing observation skills in the gemba (the real place where the work is done)
- Engaging and building problem-solving teams
- Coaching for improvement, critiquing A3s and asking effective questions
- Managing change
NOTE: This is a 10-session workshop: 9 weekly 2-hour sessions every Monday, 3-5 p.m., beginning Feb. 12, plus a final 4-hour capstone session on Monday, April 16 from 1-5 p.m. (click here to see all dates and times).
Location: NI4CO7 North Ingalls Building
You may register as an individual or as a team of 3-4 people with your interprofessional problem-solving partners, and plan to attend at least 8 out of 10 workshop sessions. To make progress with your problem solving, expect to spend up to two hours of outside of the classroom between sessions working on your problem.
Recommended prerequisites: This program is Level 2 of the Physicians as Problem Solvers Leaders and Coaches series. It is recommended that participants complete either a two-day or four-day Lean Healthcare course, or Level 1: “A3 Problem Solving for Health Care Leaders” before enrolling for this workshop.
This workshop is hosted by the Office of Faculty Development. If you are a person with a disability who requires an accommodation to attend this workshop or have questions about accessibility, please contact Jordan Wright email@example.com or 734-764-2574. Please also let us know if you have any dietary restrictions or food allergies. Advance notice is necessary as some accommodations may require more time for the University to arrange so letting us know at least 2 weeks in advance is much appreciated.
The University of Michigan Medical School is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. The University of Michigan Medical School designates this live activity for a maximum of 21.5 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.