Making a Difference: December 2017 highlights
Employees across Michigan Medicine continue to make a difference through their hard work and dedication. Recognizing the contributions employees make to the organization helps the team to become more motivated, drives better teamwork and gives each individual a sense that they are an integral part of achieving organizational goals.
Here are just a few examples of how faculty and staff helped Michigan Medicine provide exceptional care and service last month:
Laurie Andrzejewski, call center representative, Transplant Center
Recently, I had a chance to listen to Laurie train our newest call center representative. The level of detail and professionalism she displayed in describing our call processing and workflow was simply amazing. Laurie was relaxed, friendly and able to clearly communicate the objectives of the transplant call center. She truly made a difference and I’m proud to have her as a coworker. Thanks, Laurie!
Mark Tucci, desktop support specialist associate, Health Information Technology & Services
Mark was in our building to fix a specific computer issue. As he was leaving, I asked him if he would look at one of our printers and tell me why it was flashing a certain symbol. Without hesitation, he took care of the problem and made some colleagues very happy to have a working printer again. Mark was very friendly, professional and willing to help! Thank you for exhibiting the Michigan Difference, Mark!
Rachel Shinever, neonatal nurse practitioner, pediatrics-neonatal/perinatal
Rachel was talking with a family while doing routine rounds on Christmas Eve. The patient’s mother was upset because she had not been able to make cookies and her older children had been asking about leaving cookies for Santa. It would have been easy to commiserate and move on, but Rachel was so thoughtful and got cookies for this mother. I’m sure that it made her Christmas Eve, and probably her children’s as well! I appreciate Rachel showing that it’s often the small things in life that make a difference.
Sheila Gillies, nurse, 9C adult psych
Thank you so much, Sheila, for going above and beyond by preparing activities and games for patients on Christmas Day. You really helped brighten the mood and keep patients busy throughout the day. Sheila, you rock!
Jody Wright, medical assistant, Transplant Center
Jody is an awesome team player. Recently, she worked quickly and efficiently to get records critical to making informed decisions about potential transplant candidates. These records likely shortened the amount of time certain patients would have to wait from evaluation for a transplant to a final decision. I appreciate her help so much. Thank you, Jody!
Patient to staff
Michael Richards, registered nurse, operating rooms/recovery/PACU
Michael was my nurse right before a recent procedure. Besides being very thorough in his assessment, he acknowledged my nervousness and made me feel comfortable. He really listened to me and understood exactly what I needed in the moment; he even gave me his own phone charger, realizing I was concerned that I couldn’t contact my family. He was willing to help me both physically and emotionally. I am a current nursing student, and he will be the model nurse I strive to emulate. Thank you, Michael!
Michael Murray, unit custodian, Environmental Services
Mike is very courteous and thorough in his work. I appreciate his dedication to a clean environment, and I also certainly enjoyed his wit and happy personality. Thank you, Mike, for working so hard to keep the hospital clean and for having a positive attitude — it always helps me start the day off on the right foot.
Dayna Ryan, physical therapist, PM&R – MedRehab (Briarwood #4)
Dayna, as we were walking to the evaluation room, you were evaluating my gait and telling me what you were observing. My deteriorating health was a huge concern and I was afraid I was heading toward having to use a wheelchair. But you recognized the problem, explained why it was happening and how we could improve things. I knew I was in good hands, to the point that my eyes started watering and my voice wavering as I was trying to hold it together. Your awareness, even down to the littlest detail, is incredible. It’s clear that you are doing what you were born to do. You changed my life and I’m forever grateful — thank you, thank you, thank you!