AT&T orders now required to move Cisco phones
Please be advised that all personnel and departments throughout Michigan Medicine are now required to contact AT&T and submit a service request order for all Cisco telephone equipment moves. Departments and users are no longer permitted to move Cisco telephones on their own.This includes moving a phone within the same building.
Official vendor equipment move requests represent a new requirement primarily for safety reasons. Michigan Medicine must reliably provide telephone location information to emergency responders. Michigan Medicine’s managed service vendor, AT&T, is responsible for maintaining the location database. It is essential that these relocations be handled appropriately through service order activity.
To contact AT&T to place an order to move a phone:
- Call 1-800-498-4858 or
- Email UMHHC@att.com
Thank you for your cooperation with this new safety requirement.