Week in Review: Week of Dec. 11, 2017

December 15, 2017  //  FOUND IN: Updates & Resources,

It’s the final Week in Review of 2017! (Stay tuned next Friday for a special Headlines “2017 Year in Review.”)

In recent days, readers learned about a former Michigan Medicine nurse who is using her clinical skills to improve quality and safety at the CVC; the Office of Patient Experience shared details of the HOPE Ambassadors Program, which helps patients and families navigate the academic medical center; the organization’s chief government relations officer described why her advocacy is so important at the state and federal level; and faculty and staff were recognized for making a difference last month.

In case you missed it, check out the latest:

Our Nurses Know: Quality

Jamie Beach has always been fascinated by numbers. As a bedside nurse at Michigan Medicine, she used data and evidence to guide how patients were treated on her unit. Now, such an interest has helped her excel in a different role: as the quality data manager for the Frankel Cardiovascular Center. Learn Jamie’s story and find out how she is “making it as easy as possible for people to do the right thing.”

Service Spotlight: HOPE Ambassadors Program

At Michigan Medicine, a maze of buildings often makes it challenging for patients and visitors to find their way to an appointment or loved one. That’s why the Office of Patient Experience recently launched the HOPE Ambassadors Program, made up of specially-trained volunteers who assist with wayfinding. Click here to learn more about the program and how you can help out.

Advocating for Michigan Medicine: Q&A with Kim Ross, chief government relations officer

In the ever-changing field of health care policy, it is essential that Michigan Medicine has personnel committed to advocating and supporting the organization at the state and federal level. Headlines recently caught up with Kim Ross, chief government relations officer, to discuss her role and how she helps the organization carry out its mission. Check out what she had to say!

Making a Difference: November 2017 highlights

Employees across the organization work hard every day to make a difference in the lives of those they serve. Read about some of the remarkable colleagues who were lauded by a patient, family member or coworker last month!