Learn to improve and personalize service at Service Excellence Academy

December 7, 2017  //  FOUND IN: Updates & Resources

The Service Excellence Academy — now a part of the Office of Patient Experience — is offering winter semester classes to help faculty and staff learn tools and techniques to shape and personalize service provided to patients, families and coworkers.

Courses cover a wide range of topics, including an “Introduction to Teamwork” and “Communication Styles at Work.”

See the full list of courses listed to the right.

To enroll, visit MLearning.

If you are interested in training for your entire department, on-demand classes can be brought to you! Call 734-232-0720 or email Service Excellence for more details.