Quality time: Organization to celebrate accomplishments throughout October

October 3, 2017  //  FOUND IN: Strategy & Leadership,

October is Quality Month at Michigan Medicine, a time to celebrate the hard work, collaboration and accomplishments of teams across the organization who successfully made process improvements aimed at enabling colleagues to consistently deliver world-class patient care.

Through a series of events over the next few weeks, faculty and staff will be able to share best practices and learn about the innovative projects that have been implemented throughout the health system.

“Quality Month serves as a unique showcase for the organization’s commitment to continuous quality improvement,” said Kevin DeHority, chair of the Quality Month committee. “Our faculty and staff continuously carry out impressive work when it comes to evaluating and implementing process improvements and they deserve to be publicly recognized for creating higher quality and safer care for our patients.”

Throughout the month, Headlines will feature a series of stories in support of Quality Month 2017, showcasing just a few of the important projects implemented across the health system. Among the projects to be highlighted are redesigned stock rooms that make it easier to find and track needed medical equipment, a plan to improve the culture around hand hygiene compliance, and a new series of evidence-based guidelines aimed at reducing excessive opioid prescribing after surgery.

The Michigan Medicine Quality Department is also hosting multiple events throughout the month designed to highlight the teams of employees who work hard to implement the improvements and, ultimately, improve patient care.

All events are free and open to Michigan Medicine faculty and staff:

Quality Brown Bag Series

Three teams will discuss how they successfully applied Lean tools and techniques to improve quality and outcomes in their departments. Presentations include:

  • “Enhancing the Culture of Safety: Improving Bar Code Medication Administration”
  • “TCR Gamma Assay Improvement: Reducing the Repeat Rate, Cost and Turnaround Time”
  • “Creating Evidence-Based Guidelines to Reduce Excessive Opioid Prescribing After Surgery”

When: Noon – 1 p.m., Tuesday, Oct. 17

Where: MCHC Auditorium, F2305

Click here or call 734-615-5374 for more information.

Presentation by John Toussaint, M.D., CEO of Catalysis

Toussaint’s talk, entitled “Five Changes Great Healthcare Leaders Make to Develop an Improvement Culture” is part of the “Lean Thinkers” series. Toussaint will describe the five behavioral dimensions of a continuous improvement leader, and the one key factor enabling personal change. He will also explain how those who are open to improving can inspire others and help build a culture that values — and seeks out — the contributions of an organization’s greatest asset: the people working at the front lines.

When: Noon – 1 p.m., Monday, Oct. 23

Where: Dow Auditorium, Towsley Center

Quality Month poster session

Nearly 60 teams from across the organization will highlight the important process improvement work they’ve done for the health system over the last year.

When: 11 a.m. – 12:30 p.m., Tuesday, Oct. 24

Where: Towsley Lobby

All posters will also be set up and available for a self-guided tour starting at 1 p.m. on Monday, Oct. 23. For a full list of storyboards that will be displayed at this year’s poster session, click here.

Visit the Quality Month 2017 website for more information on this year’s events!