Workshop: Scientific problem solving and leading improvement (CME available)

September 1, 2017  //  FOUND IN: Updates & Resources

Problems, problems, problems… Many days, employees are frustrated by problems and barriers as they work to take care of patients in an efficient and effective manner.

But you don’t have to be helpless victims of broken systems, working around the same problems every day! Come learn the technical and leadership skills needed to fix problems, transform systems and deliver better care.

This 10-session, highly interactive workshop will provide the structure you and your team need to work through a P-D-C-A (Plan-Do-Check-Adjust) cycle of improvement, using the A3 problem-solving format on a problem you select. You will learn about effective management systems to sustain improvement and practice the essential behaviors of an improvement leader.


At the end of 10 weeks the participant will be able to:

  • Solve problems systematically, using the A3 format to run experiments and make improvements in your work (be it clinical, education, research or administration)
  • Describe the dimensions of organizational transformation and understand the functions of a management system
  • Demonstrate the skills and behaviors of an effective physician improvement leader

Register as an individual or as a team of 3-4 people with your interprofessional problem-solving partners.


This is a 10-session workshop: 9 weekly 2-hour sessions every Tuesday, beginning Oct. 10, plus a final 4-hour capstone session on Dec. 12. Plan to attend at least 8 out of 10 workshop sessions. CME credits available.

To make progress with your problem solving, expect to spend up to two hours of outside of the classroom between sessions working on your problem.

Facilitator: John E. Billi, M.D., professor, internal medicine, learning health sciences, health management and policy, and integrated systems design

Target audience: Current and emerging physician leaders interested in developing the behaviors and skills of an improvement leader. Interprofessional partners are welcome to register and attend as a team.

Recommended prerequisites: This program is Level 2 of the Physicians as Problem Solvers Leaders and Coaches series. Participants are recommended to complete either a two-day or four-day Lean Healthcare course, or Level 1: “A3 Problem Solving for Physician Leaders” before enrolling for this workshop (offered Tuesday, Sept. 19. More information and a link to register can be found here).

The University of Michigan Medical School is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

The University of Michigan Medical School designates this live activity for a maximum of 21.5 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

This workshop is hosted by the Office of Faculty Development. Questions? Contact Jordan Wright at wjordan@umich.eduIf you are a person with a disability who requires an accommodation to attend this workshop, or have questions about accessibility, please contact Jordan Wright. Please also let Jordan know if you have any dietary restrictions or food allergies. Please allow at least two weeks advance notice as some accommodations may require more time for the university to arrange.