Making a Difference: June 2017 highlights

July 19, 2017  //  FOUND IN: Our Employees,

Employees across Michigan Medicine continue to make a difference through their hard work and dedication. Recognizing the contributions employees make to the organization helps our team to become more motivated, drives better teamwork and gives each individual a sense that they are an integral part of achieving organizational goals.

Below are just a few examples of how faculty and staff helped Michigan Medicine provide exceptional care and service in June:

Peer recognition

Michelle Herrist, clinical laboratory scientist III, pathology

Michelle has a great work ethic and always encourages fellow staff members. One day during a difficult training situation, she helped to explain a cultural perspective in a semi-private setting that may have been causing a misunderstanding between two individuals. Within 10 minutes, the pair was able to proceed with training in a more effective manner. By bringing the two onto the same page, Michelle displayed her respect for diversity and proved the value of mutual learning in a team setting. Great job, Michelle!

Joe Hallisy, videographer, Department of Communication

Joe recently went above and beyond to create a video honoring the 10th anniversary of the Frankel Cardiovascular Center. He was flexible and willing to take various approaches with the video until it conveyed the perfect tone and messages. He did this in a short amount of time and when the video was featured at an anniversary event, the audience loved it! Joe was very professional, cooperative and creative as he worked diligently to deliver a high-quality product. I enjoy working with Joe and his team and wanted to recognize this extra effort.

Sarah Budke, social worker, Children’s Emergency Services

Recently, we were having a very busy day in Children’s Emergency Services and there were several patients who needed support from social workers. Sarah handled every unique and challenging situation with a calm and friendly demeanor. She asked us all how she could help, brainstormed excellent plans for patients and families and admirably handled incredibly difficult situations. Thank you so much, Sarah, for your excellent compassion and care on a challenging day!

Patient to staff

Ayman Sukar, patient transporter, Materiel Services

I have been a nurse in the organization for more than three decades, but earlier this year I was a patient here for the first time. When Ayman came to pick me up for testing, I was moving slowly, but he was very patient and kind as I made my way to the stretcher. He made certain I was covered and tucked in for my ride through the hallway, which meant a lot to me. I so appreciate how Ayman took care of me and helped me be comfortable. I was surprised to see that he was also as my transporter for my return trip to the unit. Ayman told me, “I saw your name and thought it would be better for me to come get you, since I was nearby, instead of you waiting longer for somebody else.” Ayman, you helped make my first experience as a patient here a lasting memory. Just by your act of recalling my name made me feel like a person and not a number. Thank you!

Dew Symonds, nurse, vascular surgery

I wanted to recognize Dew for excellent patient care. Dew was my nurse in the OR for my procedure and was absolutely wonderful. My procedure had been postponed for hours and I wasn’t feeling well due to not having anything to eat or drink for about 20 hours by the time the procedure started. Dew made sure I was as comfortable as I could be during the procedure and stayed by my side the entire time. The compassion he displayed was so appreciated — even staying after the shift ended so that there didn’t need to be a nurse handoff in the OR. It is evident that Dew truly enjoys being a nurse with the ultimate goal of patient safety and comfort. I am a nurse myself, so I was so grateful that I had such a wonderful, caring nurse for my case. Thanks for taking such excellent care of me.

Family to staff

Amanda Pruitt, custodian II, Environmental Services

I am blind and my wife recently had knee replacement surgery. During her recovery, she wanted soup from the cafeteria. As I was trying to find the elevator with my cane, Amanda saw me and asked if I needed help. She volunteered to go to the cafeteria with me, select the food and guide me back to my wife’s room. All the time she was patient, thoughtful and cheery. Thank you so much for your assistance, Amanda!

Holly Powe, valet attendant

I just wanted to formally thank one of your valet supervisors, Holly Powe, helping me get through a very difficult time. She was especially helpful and understanding on the day I went to pick my husband up from the hospital. On that particular day, I couldn’t get to the CVC location that I typically go to due to a detour in the area. When I finally got to the hospital, Holly came up to me (I was a crying mess) and took me under her wing. She had remembered me from a previous visit. When Holly approached my vehicle, it was like someone tossing me a life preserver. I realize this may sound over the top, but I was so upset and not thinking straight at all. She took over and got me where I needed to go. Thank you, Holly!