Teams respond swiftly to malware attack on dictation/transcription service vendor

July 31, 2017  //  FOUND IN: Accolades and Milestones

When Michigan Medicine’s telephone dictation and transcription service provider was impacted by a global malware cyberattack, teams from Health Information Technology & Services (HITS) and Health Information Management (HIM) acted swiftly to ensure the service was disabled, no patient information was compromised, and alternative solutions were provided.

“Many staff played a role in the response to the dictation outage,” said Jeff Desmond, M.D., chief medical officer at Michigan Medicine. “Their rapid response, prioritization of potential solutions, remarkably rapid expansion of Dragon and creativity in putting into place alternate options for those dependent on dictation allowed us to maintain operations and support patient care.”

For the full article, please visit the Health Information Technology & Services news article.