First-ever Patient Experience Expo a success; save the date for 2018!

June 23, 2017  //  FOUND IN: News,

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On Wednesday, hundreds of faculty, staff, patients and family members lined up outside the University Hospital dining rooms to learn about improving the patient experience at Michigan Medicine.

At the first-ever Patient Experience Expo — sponsored by the Office of Patient Experience — units and departments had the chance to show how they support patients and families through the work they perform every day.

One such department was Spiritual Care, which brought along the Michigan Medicine therapy dog Anna to interact with individuals at the expo.

“It’s important for our faculty and staff members to learn about the services Spiritual Care provides, including our therapy dog program and the fact that we have chaplains on call 24/7,” said Lindsay Bona, manager of the department.

“Having a forum like this to inform faculty, staff and patients about our services will make it easier for us to play a role in improving our patients’ spiritual health while they are here at the hospital.”

The Guest Assistance Program also had a booth at the expo to showcase how they help meet the non-medical needs of patients and families.

“This event is an opportunity for people to see the incredible programs so many of our departments have to offer,” said Katie Schneider, supervisor of the Guest Assistance Program, which can assist with lodging, parking, discharge planning and emergency financial assistance.

“Hopefully, if people learn about the programs here at the expo, it will trigger them to offer these services to patients whenever somebody needs it.”

Faculty and staff members agreed that the expo provided valuable information and resources.

“To see all these departments come together in one place, it gives you a great perspective on how many services Michigan Medicine provides,” said Brittany Nix, a member of the Lift Team, who provides assistance to ensure safe patient transfers and repositioning.  “Employees aren’t exposed to every department on a daily basis so getting to know them in a setting like this will allow all of us to do our job better and help our patients in more meaningful ways.”

Molly White, manager of adult services for Patient and Family Centered Care and administrative director of the Office of Patient Experience, said the immediate feedback from the event was extremely positive.

“Attendees remarked at how helpful it was to learn more about departments like Patient Transport and Environmental Services,” White said. “These programs are vitally important to the overall patient experience and the staff on these teams make incredible personal connections with our patients and families each and every day.”

Next year’s event plans to be even bigger and better!

The second annual Patient Experience Expo is scheduled for April 24, 2018 in the Towsley Triangle.

More information will be provided at a later date.