Service Spotlight

May 16, 2017  //  FOUND IN: Updates & Resources,

Needle pokes can be real “stick”lers! Receiving vaccinations, having blood drawn or an IV inserted, or experiencing any other pokes from a needle can cause anxiety or stress for some patients, especially the little ones (and let’s face it, it’s not fun for their parents either!).

Luckily, the organization offers the U-M Poke and Procedure Program, which aims to make the experience easier and more comfortable for patients and their families. The eight-part program provides personalized coping strategies from distraction techniques like singing and counting to cold and other touch simulation devices meant to ease pain.

Though the program was initially developed to help children reduce their worries and pain, it is now being tailored to meet the needs and preferences of adult patients. A full rollout for adult services is planned for the fall.

Click here to learn more about the U-M Poke and Procedure program. Refer patients and families to and tell them to search “poke and procedure” for more information and for a full list of coping strategies.

If your department is interested in implementing this service, Ambulatory Care Services offers training to faculty and staff members. Contact the ACS trainers at for more information on training dates and availability.

About Service Spotlight: When it comes to enhancing the patient experience, Michigan Medicine is serious about service. While the Office of Patient Experience is charged with transforming the way team members engage with patients and their families, ultimately it’s everyone’s responsibility to provide the ideal experience at every interaction.

In an effort to help you provide excellent service, Service Spotlight highlights information and resources any employee can use to enhance the patient experience.

Got ideas or suggestions on how to improve the patient experience or want to share best practices in your department? Email