HITS opening ‘Help Me Now’ site in Towsley

January 4, 2017  //  FOUND IN: Updates & Resources

On Jan. 9, Health Information Technology & Services  or HITS  will open a new Help Me Now walk-up support site in the Towsley Center for Continuing Medical Education, located in Room G2413 (near the lobby just inside the building entrance).

To mark the occasion, Help Me Now team members will host a Grand Opening event featuring coffee and light refreshments, while welcoming members of the UMHS community to say “hello” and see the new space.

Help Me Now staff are available to help with many kinds of common IT-related questions and issues, including:

  • Duo two-factor authentication
  • AirWatch installations on tablets, phones, and laptop computers
  • Password assistance
  • Computer drop-off/pick-up for repairs or routine maintenance
  • Checking out common “loaner” items such as adapters, dongles, and audio-visual equipment

For more complex issues, Help Me Now staff are also available to assess a wide variety of concerns and quickly route them to the appropriate HITS team for resolution.

The new site in Towsley will add to two existing locations:

All three locations will be open weekdays from 8 a.m. – 5 p.m.

The first Help Me Now location opened at NCRC in 2014, with the goal of providing convenient “walk-up” (no appointment necessary) access to IT services and support in a location that is usually no more than a 5-minute walk from many offices, labs and classrooms. The THSL location opened in 2015.

Since the concept started, Help Me Now staff have helped UMHS faculty, physicians, researchers, students and staff address approximately 7,500 individual issues.

In addition to the Help Me Now sites, HITS provides a variety of other ways to access IT-related help and information. Customers can contact the UMHS Service Desk at 734-936-8000, submit a request online, request help via email, or access “self-help” resources via the UMHS IT KnowledgeBase.

Together, these resources represent just a few of the many ways HITS supports research, education and patient care efforts across UMHS. As the institution’s major developer and provider of high-quality IT tools, services, and support, HITS is responsible for institution-wide information infrastructure and security, and for maintaining the complex systems needed to collect and store sensitive patient medical records (MiChart).

HITS also provides expert help and resources related to audiovisual and telepresence needs, computation and data storage, content development and publishing, device support and connectivity, learning technologies, research and laboratory solutions, virtual server and application hosting, and website development and hosting.