UMHS set to show off clinical learning environment

September 23, 2016  //  FOUND IN: News,


Next week, our institution will have the opportunity to demonstrate leadership when it comes to improving patient safety and creating a quality learning environment.

Surveyors from the Accreditation Council for Graduate Medical Education, or ACGME, will be on the UMHS campus from Sept. 27 until Sept. 29. They will be conducting a Clinical Learning Environment Review, which emphasizes the responsibility of the institution for the quality and safety of the environment for learning and patient care.

All UMHS facilities attached to University Hospital, including CVC, Mott and the Cancer Center, will likely be visited next week. Everyone at UMHS may interact with a surveyor, whether it’s being asked questions regarding our learning environment or helping them find their way to various locations.

If you are asked to assist a surveyor, here are tips on the most effective ways to respond:

  • Answer specific questions as concisely as possible. You cannot predict the surveyor’s next question, so it’s best to wait and see where the line of questioning is going.
  • If asked a “yes” or “no” question, answer with simply a “yes” or a “no.”
  • Don’t be afraid to say you are unfamiliar with a process or issue. If you are not sure of an answer because it does not fall within your scope of work, simply tell the surveyor, “I am not familiar with that because it is not part of the work that I do.”
  • If you feel you should know an answer, but cannot remember at the moment, tell the surveyor, “I don’t have the answer off-hand, but I know where to find it.” This shows that our employees have the resources they need to succeed.
  • Always treat the surveyor with kindness and respect and do not ignore a visitor who is approaching you.

Surveyors will be assessing UMHS in six categories: Patient safety, quality improvement, transitions in care, supervision, duty hours oversight and fatigue management, and professionalism.

The visitors are scheduled to be on site from 7 a.m. until 7 p.m. on Tuesday, Sept. 27 and Wednesday, Sept. 28. They will also be on site from 7 a.m. until noon on Thursday, Sept. 29.

The feedback we receive from this visit will be integral in helping us create the ideal environment for training the future leaders of medicine.