Workshop: Conflict management: How to have difficult conversations
This course teaches a straightforward, step-by-step process for identifying and resolving performance gaps, strengthening accountability, eliminating inconsistencies and reducing resentment.
It uses video, group discussions, skill practice, and real-life application to make the course entertaining and engaging.
Here are some of the skills attendees will gain from the course:
- Learn to focus on what you really want — rather than shifting to unhealthy emotional reactions such as trying to win others over to your view, discrediting others or even causing them grief.
- Gain control over your emotions by cutting off disappointment, anger and fear at the source.
- Learn to dispel misunderstanding and distrust by clarifying misunderstood motives and establishing mutual purpose.
- Reduce defensiveness by starting with facts and only tentatively sharing conclusions.
- Turn attacking into dialogue by identifying and responding to others' unhealthy conclusions.
When: Tuesday, Nov. 8
Time: 8 a.m. – 4:30 p.m.
Where: BSRB Seminar Rooms, 1st floor
Follow-Up Session
This 1-day workshop on Nov. 8 is followed by a 90-minute follow-up session on Monday, Dec. 12 from 11 a.m.- 12:30 p.m. in Conference Room 3114 (3C) in the Medical Science Building I.
This workshop is hosted by the Office of Faculty Development. Questions? Please contact Jordan Wright, wjordan@umich.edu.
Website: http://faculty.medicine.umich.edu/workshops/conflict-management-how-have-difficult-conversations-1
