Recognizing UMHS Programs of the Year

March 17, 2016  //  FOUND IN: Our Employees,

Since 1983, UMHS has recognized department programs that either support or involve direct patient care under its Programs of the Year initiative. To win this honor, programs must meet several criteria from innovation and patient needs to collaboration and teamwork. Congratulations to the following 2015 Program of the Year winners.

Clinical services: CVC Pulmonary Hypertension Program

The mission of the Pulmonary Hypertension Program is to improve the lives of patients who suffer from this condition. Pulmonary hypertension is a rare disease that is under-recognized, undiagnosed until advanced stages, has complicated therapies and portends a poor prognosis. U-M’s program, which has been certified as a center of comprehensive care by the Pulmonary Hypertension Association, provides timely and excellent care to patients and has also been established as a leading program in the state and the nation in areas of collaboration, physician education/outreach and research.

Patients enrolled in the program receive guidance from physicians and nurses regarding disease progression, medication side effects and safety restrictions. The team is a key resource for inpatient and community partners in ongoing care management. Faculty and support staff participates in patient support groups that take place on a monthly basis with a goal of further educating patients, and increasing patient satisfaction and quality of care. In 2015, there were 1,833 completed pulmonary hypertension clinic visits – an 8.7 percent increase from 2014.

Learn more about the CVC and Pulmonary Hypertension.

Support services: Patient Food and Nutrition Services

The Patient Food and Nutrition Services (PFANS) works diligently to provide the highest quality food service and nutritional care for patients. The team utilizes an innovative, patient-driven room service delivery model throughout the hospital, providing a wide variety of fresh and healthy food items.

Call center staff assist the majority of patients in selecting items appropriate for their prescribed diet. For patients who are unable to call for their menu selections, departmental staff visit their bedside using laptop computers to ensure individual food preferences and diet compliance.

A restaurant-style menu, which includes a variety of offerings from General and consistent carbohydrate to texture-modified and gluten-free, meets the nutritional and special diet needs of patients 24 hours a day. In order to meet the diverse cultural requirements of UMHS hospitalized patients, translated menus (e.g., Spanish, Chinese and Arabic) and menu items such as Halal (Arabic for permissible) specialties are available.

Patients enjoy many “made from scratch” selections prepared by Chef Assistants trained in culinary arts. The menu continues to improve with continuous feedback from patients and nursing staff. For example, the pediatric menu has been augmented to include a greater variety of “kid friendly” favorites. In addition, Chef Specials (e.g., quinoa salad plate, Louisiana gumbo, and citrus chicken pita) are featured, as well as seasonal fruits and holiday items.

Technology, an integral component of a multi-faceted room service operation, has been integrated in several areas of the operation.  All food items are coded in the CBORD application for allergens to ensure patient safety and compliance with diets, and is interfaced with MiChart.  CBORD Tray Monitor tracks the flow of patient trays at each major step from patient order to the collection of soiled meal tray.  In addition, use of iPads on the patient care units by frontline foodservice staff supports the tray monitoring process.  This cutting edge application contributes to increased patient satisfaction and employee accountability.  PFANS leadership utilizes Temp Trak™ in monitoring temperatures of UMHS patient food-related refrigeration equipment ensuring patient safety.

Learn more about Patient Food and Nutrition Services.

Honorable mention: Clinical Services Awards

  • Magnetic Resonance Imaging
  • Von Voigtlander Women’s Hospital Birth Center
  • Adult Assisted Ventilation Clinic
  • Ex Vivo Lung Perfusion (EVLP)

Honorable mention: Support Services Awards

  • HIM Deficiency Help Desk
  • Laundry Department
  • Facilities Planning and Development